Transgender & Intersex Cultural Competence Training

Building Bridges to Affirming Healthcare for All

A training experience built for real people—not just healthcare experts.

This training aims to deliver an evidence-based, gender-affirming care training program that equips staff and contractors with the basic skills to provide compassionate, affirming, and culturally competent care to gender-diverse and intersex individuals. This training will fulfill California Department of Health Care Services (DHCS) requirements under Senate Bill (SB) 923, equipping staff with the knowledge and skills necessary to provide culturally competent, affirming care to transgender, gender-diverse, and intersex (TGI) participants.

Senate Bill 923 (SB 923) requires California healthcare providers to complete cultural competency training to deliver inclusive, affirming care for transgender, gender-diverse, and intersex (TGI) individuals. Mandated by the Department of Health Care Services (DHCS), this training focuses on effective communication, affirming language, and addressing systemic barriers to improve health outcomes for TGI individuals. By meeting SB 923 standards, providers enhance care quality while ensuring legal compliance.

This evidence-based training meets the California Department of Health Care Services (DHCS) requirements under Senate Bill 923. Participants will gain critical insights and practical tools to address the unique needs of TGI individuals, with a focus on elderly care, intersectionality, and continuous quality improvement.

  • competently, ethically, and affirmatively join with your trans, non-binary, gender expansive clients and their families
  • recognize your own biases and understand their impact on the questions you ask (or don’t ask)
    evaluate the intersections of identity and cultural narratives that influence your biases (we all have them)
  • develop the tools you need to manage and work with your biases to enhance your therapeutic relationships
    confidently provide services that meet your client where they are at

At some point, we have all had one or more of these struggles and fears, more often because we were unaware of our stories, experiences, and biases around gender.

Understanding your own gender journey will help you better understand your gender diverse clients and their families, find confidence in the questions you ask, improve your ability to meet your clients where they are, and help families navigate this journey with their loved one.

What You’ll Learn

  • Core concepts of cultural competency and gender diversity.
  • Effective communication strategies, including affirming language and pronouns.
  • Trauma-informed care approaches tailored to TGI individuals.
  • Addressing systemic health inequities and barriers to care.
  • Supporting specific subpopulations, such as elderly, neurodiverse, and non-binary individuals.

Training Highlights

  • Flexible Structure: Two 2-hour sessions, broken into eight modules (15-30 min video sessions) to build foundational knowledge and deepen understanding.
  • Practical Application: Downloadable guides and tools to enhance care practices.
  • Recognition of Achievement: Certificates of completion upon successful participation.
  • Professional Development: Opportunity to earn APA-approved Continuing Education credits.

This training is ideal for those dedicated to creating affirming, inclusive, and culturally responsive care environments for TGI individuals.

Learning Objectives:

  • Describe 4 key concepts related to gender diversity.
  • Identify systemic barriers that impact access to gender-affirming care.
  • Apply trauma-informed principles in clinical and organizational settings to provide affirming care for transgender, gender-diverse, and intersex (TGI) individuals.
  • Describe effective communication strategies when working with gender diverse and intersex people.
  • Describe the impact of intersectionality on the experiences of TGI individuals, considering race, disability, socioeconomic status, and neurodivergence.
  • Describe 3 collaborative approaches that enhance access to care, including partnerships with families, caregivers, and community organizations.
  • Develop Continuous Quality Improvement (CQI) strategies to ensure ongoing cultural competency and improved healthcare outcomes for TGI populations.
  • Design action plans for reducing health inequities and increasing affirming practices within their own professional settings.
Our TGI Cultural Competence Training is designed to make SB 923 compliance clear, welcoming, and easy to understand, no matter your role. Whether you’re a support provider, care coordinator, independent contractor, educator, peer specialist, or community worker, you deserve training that feels practical, respectful, and useful in real life.
ENROLL NOW

Transgender & Intersex Cultural Competence Training

Digital

$249.00

4 CE Credits Available

The Gender Health Training Institute is approved by the American Psychological Association to sponsor continuing education for psychologists. Gender Health Training Institute maintains responsibility for this program and its content.

Registering a team?

If you’re registering multiple staff members, we can provide a custom package rate based on your group size and training needs.
Reach out to us for pricing and a simple enrollment process.

Who is leading this workshop?

Presenters

Shawn V. Giammattei, PhD

Shawn V. Giammattei, PhD is a clinical psychologist & WPATH certified member/mentor, specializing in couple & family therapy with a particular focus on trans youth and their families. He is the founder & CEO of the Gender Health Training Institute & TransFamily Alliance, a research consultant, international speaker, community educator, and professor teaching graduate and post-graduate courses in LGBTQ psychology, family systems, and gender affirming care, as well as the author of several articles and book chapters on gender, sexuality, and family work.

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